Services


Our mission is to help clients operate and achieve impactful results ethically and sustainably in areas affected by transition, fragility, and violent conflict. We do this by offering services in the following areas:

VPSHR and security management

We advise companies on the implementation of the Voluntary Principles for Security and Human Rights (VPSHR) and security management that is compliant with International Finance Corporation Performance Standards.

Human rights compliance

Our human rights compliance practice helps clients ensure their implementation of the UN Guiding Principles on Business and Human Rights (UNGPs) is fit-for-purpose and aligned to good practice. Going beyond gap analyses, we cover a company’s broader ESG policy framework, human rights risk footprint, and the implementation of specific requirements in exposed value chain and functional areas.

Mediation and Dispute Resolution

The INCAS Mediation Support Team includes seasoned experts who support our clients in corporate dispute resolution with communities and activist groups, political mediation and dialogue, and engagement with armed groups.

Field research and investigations

Our strong field networks and research/investigations capabilities enable us to handle sensitive investigatory assignments. We implement security risk assessments, human rights investigations, risk identification and due diligence, and carry out commodity tracing.

Responsible Sourcing

There is increased scrutiny of company supply chains, particularly on issues of corruption, poor labour practices, indirect terrorist finance, and human rights violations. This is a necessary part of the drive towards fair, clean and safe certification. Our responsible sourcing practice helps clients carry out supply chain due diligence, trace commodities, and apply good practice controls of their supplier universes.

Programme design and monitoring and evaluation

We help our clients deliver results and assess their humanitarian, development assistance, and social investment efforts. We add value through our deep expertise in a host of sectors – from health and education to agriculture, water, and energy – and cross-cutting areas, especially climate change, governance, and gender

Training and capacity-building

Our capacity-building practice covers staff training, institutional development, coaching and mentoring for all our other practice areas.

   Workers in a talc warehouse in Uttarakhand, by Emmanuelle Diehl

VPSHR & Security Management


 

Practice Lead Martin Hannigan

 

 

The Voluntary Principles on Security and Human Rights (VPSHR) are critical for companies to manage the potential human rights impacts of their security arrangements on communities. We help companies develop VPSHR action plans that are well-crafted and executable, enabling them to better operate in unstable and violence-affected areas.

 

In addition, our security management advisory supports clients to comply with the requirements of the International Finance Corporation’s (IFC) Performance Standard 4: Community Health, Safety, and Security. Current IFC guidance goes beyond the VPSHR and calls for companies to also manage the security impacts on communities affected by their operations.

Mediation and Dispute Resolution


The INCAS Mediation Support Team (MST) specialises in applied mediation and dispute resolution for corporate clients, which covers the resolution of disputes with communities and other stakeholders. We also engage in preventive work for high-risk projects, as well as social license recovery and business diplomacy. Our expertise covers political mediation and dialogue, and engagement with armed non-state actors.

 

Our mediation and dispute resolution services are grounded on a number of key execution principles, which include a ‘do no harm’ approach and the primacy of the client’s relationship with key stakeholders. Where relationships between a client and a particular stakeholder have broken down entirely, we can help reboot these by being more actively and directly engaged in the process.

   Workers in a talc warehouse in Uttarakhand, by Emmanuelle Diehl

 

Practice Lead David Nyheim
Alejandro Bendaña
Country Nicaragua
Specialisation High level political mediation, ceasefires
Languages English, Spanish
Batabiha Bushoki
Country DR Congo
Specialisation Political mediation, armed group engagement
Languages French, English, regional languages in the Great Lakes region
Anton Mifsud-Bonnici
Country Malta
Specialisation Corporate dispute resolution
Languages English, French, Italian, Russian, Arabic, Maltese
Emmanuelle Diehl
Country France/USA
Specialisation Corporate dispute resolution
Languages French, English, Spanish, Arabic
Ben Otim
Country Uganda
Specialisation Corporate dispute resolution, high-level political dialogue
Languages English, Swahili, Luganda, Luo
Florence Iheme
Country Nigeria
Specialisation High level political mediation
Languages English, French, regional languages in West Africa
Anton Ivanov
Country Russia
Specialisation Political mediation, corporate dispute resolution
Languages English, Russian
   INCAS publication on the UNGPs. Click to read the full document

Human Rights Compliance


The UN Guiding Principles on Business and Human Rights (UNGPs) require companies to respect human rights in their operations. The UNGPs are increasingly codified into norms, policy and law at domestic, regional, and international levels. Company implementation of the UNGPs is fast becoming a requirement of investors and international financial institutions for project finance.

 

Our human rights compliance reviews help clients understand whether their implementation of the UNGPs is fit-for-purpose and aligned to good practice. We go beyond gap analyses to define a client’s human rights footprint, look at human rights within the broader Environmental, Social and Governance (ESG) policy framework, and ‘deep-dive’ into specific requirements in exposed value chain and functional areas. Beyond these reviews, we also carry out site-level Human Rights Impact Assessments (HRIA), investigations and checks, human rights training and capacity-building, and the design and review of grievance-mechanisms.

 

Our experts who do this work possess extensive corporate sector experience, which enables us to effectively support the implementation of our recommendations with advisory, tools development, training, and other follow-on actions in those areas where we have competence (security, supply chains, dispute resolution, etc.).

   Talc stockyard in northern India, Emmanuelle Diehl

Field research and investigations


We have a 15-year track-record in carrying out complex field research and investigations in high-risk environments. Past assignments have included mapping out illegal crude oil bunkering operations in the Niger Delta, assessing the infiltration of gold mines in East Africa by criminal syndicates, and documenting Taliban and ISIS control of mine sites in Afghanistan. We retain a zero-accident and incident track-record.

 

Our client briefs are highly varied and often connected to other services: in the past we have been requested to undertake forensic-level research or discreet pieces of work in order to inform client due diligence or risk assessment efforts, for example. Our reports are precise and succinct, and we often integrate audio-visual and GIS-based resources into how we present findings

 

The thoroughness with which we prepare is core to us maintaining a zero-accident and incident track-record. As with all our work, for field research and investigations we draw on our field and technical networks to understand the environments in which we will operate, carefully select and train our field researchers, and incorporate Do No Harm principles into all planning and research/investigation processes. We also apply strict health, safety, and security protocols, which help protect our teams, information, and client interests.

   Workers in a talc warehouse in Uttarakhand, by Emmanuelle Diehl

Supply chain assessments


 

Practice Lead Elodie Grant Goodey

 

 

The most challenging supply chains to investigate and commodities to trace are those that involve sourcing from transition, fragile and conflict-affected areas. We help our clients carry out supply chain due diligence, trace commodities and associated risks, and strengthen supply chain controls. We apply a Do No Harm approach to all our work, which helps protect key stakeholders and client relationships.

 

Our skills and corporate experience enable us to help companies put effective supply chain controls in place. In order to do this, we typically map out the ESG policy architecture, review existing controls and non-technical quality assurance/labelling systems of procurement and supply chain management, identify gaps in alignment with good practice, and then help put solid controls in place.

 

With companies under greater scrutiny from media and activist groups, we also use our specialised knowledge of international human rights, international social standards, environmental impact assessment, and public affairs to offer strategic communications support and advice to our clients on how to best engage with key stakeholders.

   Collecting rubbish in Myanmar, the late San Zaw Htway (Artraker)

Programme design and monitoring and evaluation


 

Practice Lead Barnaby Briggs

 

 

Our experts know a thing or two about the post-2015 development agenda – after all, they helped come up with it. From the development goals of the last millennium to envisioning the goals for this one, our teams enable clients to better deliver on their humanitarian, developmental and social investment commitments.

 

We have extensive experience designing humanitarian, developmental, and social investment programmes for our clients. Rooted in the decades that our experts have spent doing this work in transition, fragile, and conflict-affected countries, we possess a clear sense of what works and what type of programmes will deliver specific outcome.

 

Critical to our work in this field is Monitoring and Evaluation (M&E) during or after programme/project implementation. We design monitoring systems and conduct evaluations that ascertain impact and help adjust intervention logics. Our M&E assignment work ranges from strategic level reviews of large investment portfolios to specific projects and programmes.

CASE STUDIES

CASE STUDIES

CASE STUDIES

Human Rights and Indigenous Groups in Central America

Human Rights and Indigenous Groups in Central America

In 2015, we provided human rights compliance support for a major extractive company which was engaged in complex negotiations with indigenous groups in a Central American country. The exercise involved tactical advice, relationship building, and the implementation of a conflict-sensitive human rights compliance assessment.

Recovery of Social License to Operate

Recovery of Social License to Operate

In 2013, we designed and coached a major extractive company to arrive at a social license to operate with a tribal community that hosted a critical asset. The exercise involved an assessment, intervention planning, and training of company community liaison officers in dialogue and negotiation techniques.

Training on Scenario Planning and Network Analysis

Training on Scenario Planning and Network Analysis

In 2014, we delivered a training programme for the East Africa Community’s Early Warning Centre focused on social network analysis, scenario planning, and gathering field-based evidence. The training drew on cognitive behavioural techniques to enable trainees to think clearly and strategically in situations of great duress.

Risk Analysis of Small-Scale Criminal Mining

Risk Analysis of Small-Scale Criminal Mining

In 2017, we provided analysis and advisory services rooted in field-based evidence for a corporate client in East Africa to address risks associated to criminal groups controlling artisanal and small-scale mining.

Images clockwise from top:

• Aerial view from Mali to Mauritania, by Emmanuelle Diehl
• Oil theft in the Niger Delta, by David Nyheim
• Mara River in Tanzania, by David Nyheim
• Dubai skyline, by Emmanuelle Diehl
• Aerial view of the Sahel, by Emmanuelle Diehl
• Mine security vehicle, by David Nyheim
• Community association in Central America, by Emmanuelle Diehl